About Me

Profile

I am a Systems Engineering student (3rd Year) at UTN FRC and an aspiring Site Reliability Engineer (SRE).

My background in Tier 2 Technical Support has given me a unique perspective on reliability: I don’t just build systems; I know how they fail and how to fix them under pressure. I am passionate about automation, Linux (Arch is my daily driver), and optimizing workflows using methodologies like Docs-as-Code.

💼 Professional Experience

Technical Support Analyst (Tier 2) | Konecta (Personal Flow)

Sep 2024 - Present Handling critical connectivity incidents for ISP clients (FTTH/HFC).

• Troubleshooting: Diagnosis of Layer 2/3 network failures using packet analysis and telemetry tools.
• Crisis Management: Resolution of escalated cases, managing expectations with frustrated stakeholders.
• Optimization: Led the migration of internal documentation to a Docs-as-Code system using MkDocs.

Customer Support Specialist | Apex America

Dec 2023 - Apr 2024

• Provided technical assistance and rapid ticket resolution using CRM platforms, ensuring high data accuracy.

🎓 Education

• Information Systems Engineering | UTN - Córdoba (Expected 2027)
  • Current Status: 3rd Year Completed.
• Full Stack Java Developer | Argentina Programa 4.0 (2022)
• Robotics Competition Winner | Roboteam Experience STEM (1st Place)

🛠️ Tech Stack

• OS: Linux Administration (Arch Linux, Debian/Ubuntu).
• DevOps: Docker, Git/GitLab, CI/CD, MkDocs, SSH, VirtualBox.
• Networking: TCP/IP, DNS, DHCP, Subnetting, Network Troubleshooting (Layer 1-3).
• Coding: Python (Scripting), Bash, Java, SQL.
• Languages: Spanish (Native), English (B2 - Professional).